TERMS OF use

We’re all about movement, mindset, and community. Whether you’re booking a class, visiting our website, or using our App, we want you to have a great experience, in a space where there are no levels and all access, to come as you are.

These Terms of Use explain what you need to know when engaging with Studio LFG Inc. (“LFG,” “we,” “us,” or “our”). By using our website (www.studiolfg.ca), App (powered by Mariana Tek), or attending a class, you agree to these terms. If you don’t agree, you won’t be able to use our services.

Got questions? Reach out anytime at hello@studiolfg.ca

1. Who Can Use Our Services?

LFG is open to anyone 18 or older (or with parental permission if 16 or 17 years old and permission from Studio LFG Inc). By participating in Studio LFG Inc. classes, services, or activities, you confirm that you are in good health and physically capable of participation. If you have any existing medical conditions (including but not limited to heart disease, high blood pressure, respiratory issues, pregnancy, or injuries), you must consult a physician before participating. Studio LFG Inc. and its instructors are not medical professionals and do not provide medical advice. You voluntarily assume all risks associated with participation and release Studio LFG Inc. from any liability for injury, illness, or medical complications arising from participation.

2. Your LFG Account & Duplicate Account Policy

To book classes and manage your membership, you will need to create an account through our App (MarianaTek). When you do:

Use accurate information, don’t impersonate someone else. Keep your login details private, you’re responsible for activity on your account. Tell us if there’s suspicious activity and we’ll help secure your account.

One account per person, duplicate accounts (same name, email, or phone number) may be merged or deactivated without notice. If duplicate accounts are used to exploit promotions, the full value of services received will be charged.

We reserve the right to suspend or terminate accounts that violate these terms.

3. Class Bookings, Cancellations & Refunds

We know life happens, and we need to keep things running smoothly for all of our members and instructors.

  • Class Bookings: You must pre-register through our App or website.

  • Cancellations: To avoid losing your class credit, reserved classes can be cancelled up to 12 hours before the start of the class without penalty. Emails, texts, phone calls can not be accepted for cancellations, you have the App or the website to immediately remove yourself from the class and allow others to take your place.

  • Late Cancellations & No-Show Fees: If you cancel too late (less than 12 hrs before class start time) or don’t show up, the class will still be deducted from your account. Unlimited Membership members do not get a class deducted, they are applied a $10 late cancellation fee or a $15 no show fee, automatically processed against the form of payment on account.

  • Memberships, Packages & Refunds: Memberships, credit Paks, and drop-in purchases are subject to the cancellation, billing, credit expiration, and refund provisions of these Terms of Use, together with any specific terms disclosed and accepted at purchase. Refunds and cancellations remain subject to applicable law.

  • Need to cancel a class? Do it through the App.

  • Monthly Membership Cancellation – all recur billing monthly membersihps require 30 days’ advance notice of cancellation. A cancellation request does not immediately end an existing membership or waive charges properly due during the notice period. The effective cancellation date and any final payment are determined by the applicable billing schedule, the membership terms accepted at purchase, and applicable law. Members should contact Studio LFG Inc. at hello@studiolfg.ca to submit a membership cancellation request. Studio LFG Inc. will confirm the effective cancellation date and any outstanding balance.

  • Fixed-Term Memberships: Cancellation of a fixed-term membership before the end of its agreed commitment is governed by the specific terms accepted at purchase and applicable statutory cancellation rights. The 30-day month-to-month notice provision does not replace those terms.

  • Refund Requests: Requests for refunds of memberships, packages, or drop-in purchases may be submitted to hello@studiolfg.ca. Studio LFG Inc. will assess each request under the applicable purchase terms and Ontario consumer protection requirements. Nothing in these Terms restricts a refund or cancellation right provided by law.

4. Payment, Billing & Fees

When you make a purchase, you agree to:

Provide valid payment information. Authorize us (our third-party payment processor, Stripe) to charge you for services in accordance with your purchase or membership agreement. Purchases, cancellations, and refund requests are governed by these Terms of Use, the applicable terms accepted at purchase, and applicable law.

All payments are securely processed through trusted third-party providers (e.g., Stripe, Mariana Tek). We never store your full payment details.

Pricing & Fees: Studio LFG Inc. reserves the right to change service fees, class prices, and membership costs at any time, in accordance with any prior accepted Membership Agreements.

Chargebacks & Disputed Payments: If you believe a charge is incorrect, we encourage you to contact Studio LFG Inc. at hello@studiolfg.ca so we can review and attempt to resolve the matter. Studio LFG Inc. may dispute chargebacks with supporting documentation and, where permitted by law, restrict account access while valid outstanding balances remain unpaid. Nothing in these Terms limits your statutory rights to dispute charges, request refunds, or seek other remedies.

Declined Payments, Membership Access & Class Credits Membership fees are automatically charged according to the billing schedule agreed to at the time of purchase. Members are responsible for maintaining a valid payment method on file.

If a scheduled membership payment is declined, Studio LFG Inc. will retry the authorized payment method and temporarily restrict access to class bookings and associated membership credits until the outstanding balance is resolved.

A declined payment does not, by itself, constitute cancellation of a membership. Subject to the applicable membership agreement, cancellation provisions and applicable law, scheduled membership will continue to become due during periods of nonpayment.

Monthly Membership class credits are allocated to specific billing cycles and do not automatically accumulate or carry forward. Credits associated with an unpaid billing cycle will be temporarily restricted until payment is resolved. At the end of that billing cycle, unused credits expire in accordance with the applicable membership terms.

Where payments remain outstanding across multiple billing cycles, Studio LFG Inc. will seek payment of outstanding amounts, subject to the membership agreement and applicable law. Payment of outstanding balances does not reinstate class credits from expired billing cycles.

Once the account is brought into good standing, access to eligible class credits for the then-current billing cycle will be restored, subject to the applicable membership terms.

Members may request cancellation or an approved membership pause in accordance with the cancellation and pause provisions of these Terms of Use and the applicable membership terms accepted at purchase. Nonpayment, nonattendance, or temporary booking restrictions do not, by themselves, constitute cancellation. All cancellation rights and payment obligations remain subject to applicable law.

5. Studio Behavior & Zero-Tolerance Policy

LFG is a welcoming and judgment-free space. To keep it that way:

Respect instructors, team members, and fellow members. Arrive on time, late arrivals may not be admitted. Use equipment safely and follow instructor guidance in accordance with how you feel on any given day. A movement on one day is not always available every day – you are in charge of you. Keep personal belongings secure, we’re not responsible for lost items. No harassment, discrimination, or disruptive behavior, this will result in immediate account termination.

Zero-Tolerance for Harassment: Any form of verbal, physical, or visual harassment toward team members or members will result in immediate removal and potential legal action.

6. Liability Waiver & Assumption of Risk

Let’s be real – fitness involves movement, and all movement carries some inherent risks. By using our services, you voluntarily assume these risks. You must review and accept our Liability Waiver before attending any classes. Studio LFG Inc., its instructors, and team members are not liable for injuries, accidents, or medical conditions arising from participation. Fitness Disclaimer: Any health or fitness-related information provided on our site is for informational purposes only. It does not replace professional medical advice. Always consult a doctor before starting a new fitness routine.

You voluntarily assume all risks associated with participation.

7. Intellectual Property & User Feedback

All content on our website, App, and social media, including logos, branding, class materials, and video, is owned by Studio LFG Inc..

You cannot copy, distribute, modify, or reproduce any LFG content without our permission.

Feedback & Suggestions: By submitting feedback, you grant LFG a non-exclusive right to use, modify, and implement your input without obligation.

8. Third-Party Links & Service Interruptions

Studio LFG Inc. may include links to third-party websites for convenience. However:

  • We do not control or endorse third-party sites.

  • We are not responsible for their content, security, or privacy practices.

  • Clicking on external links is at your own risk.

Service Interruptions: We may temporarily suspend or modify services (website, App, or classes) for maintenance or updates. We are not liable for any service interruptions.

9. Electronic Communication & Marketing

By booking a class or contacting us, you agree to receive:

  • Class confirmations, schedule updates, and essential notifications.

  • Marketing emails only if you opt-in (and you can unsubscribe anytime).

We NEVER sell or share your email or any personal information with third-party advertisers.

10. Health and Fitness Data

If you choose to enable Workout Metrics and grant permission through Health Connect on Android or Apple Health on iOS, our App accesses health and fitness data, such as heart rate and calories burned, solely to display workout metrics for your classes. This data is accessed and processed on your device. It is not transmitted to, stored, or retained by our App provider or us. We do not sell this data, share it with third parties, or use it for advertising. The uses and restrictions described in this section apply specifically to health and fitness data accessed through this feature.

You can revoke the app's access at any time through the permissions settings in Health Connect or Apple Health.

Our use of information received from Health Connect complies with Google's applicable Health Connect permissions policy, including its Limited Use requirements.

11. Indemnification

You agree to indemnify, defend, and hold harmless Studio LFG Inc., its owners, directors, employees, instructors, contractors, affiliates, and agents from any claims, liabilities, damages, costs, expenses (including legal fees), or third-party claims arising from: (a) your use of our services or website; (b) your breach of these Terms; (c) any injuries, losses, or damages caused to third parties due to your participation in our services; or (d) any violation of laws or rights of a third party by you. This indemnification obligation survives termination of your use of our services

12. Governing Law & Dispute Resolution

These Terms of Use are governed by the laws of Ontario, Canada. Any disputes arising from your use of our services must first be addressed by contacting LFG at hello@studiolfg.ca We will attempt to resolve the issue in good faith. If a resolution cannot be reached within 30 days, legal action may proceed exclusively in the courts of Ontario. Users waive the right to class-action lawsuits or jury trials.

13. Changes to These Terms

We may update these Terms of Use as needed. If we make major changes, we’ll post them. We expect you will see we demonstrate a no pressure approach, with transparency and openness where you always have options to come as you are, and take the energy you need from our practice and our space. We love sharing our space with our members!